Instruments De Musique Long & Mcquade

My husband and I visited this store a couple of weeks ago and Katherine Paradis helped us. Katherine was very helpful and knowledgeable on everything that we needed. She was also very friendly and easy to talk to! We certainly will be going back to this location for all of our needs because of the exceptional service that we received from Katherine.

I've been a loyal customer of Long&McQuade and I spent over $10K over the last 5 years. Today I was trying to exchange a $60 book and the supervisor said I exchanged 6 items this year so he put a note under my account that they'll start charging me restock fees in the future. I understand that the book could be not returnable because of copyright, but this is my first time to buy a book at long&McQuade and no one told me this morning when I purchased it. I don't really care about this $60, but the supervisor's attitude is really bad. I actually spent $3000 this year and he still think the exchange is an issue. All the staff was trying to help me and they all felt sorry and apologized. Only the supervisor was very rude and cold. I believe he did it due to discrimination (racism). All the other agents are polite and patient, I've had super happy experience until I met this supervisor. I feel bad for the whole team as they don't deserve such a leader.

The service and customer experience at the Longueil location was outstanding. Special thanks to Jean Francois Renaud for making our shopping experience pleasant and rewarding. I stopped by the store just to browse and had no intention of purchasing anything but my GAS kicked in and I bought two great guitars by the end the visit lol. S&P Showcase Rosewood and Fender Vintera Ice Blue Metallic Stratocaster. Both guitars were set up beautifully! The Simon and Patrick Showcase was missing the Tric Case but JF and Mario, the store manager, worked out a solution and went above and beyond the call of duty to solve the issue. I wish the L&M Longueil Team continued success! Rob A

Arguably the best service I have ever got renting light equipment from any place in Montreal and around. The staff was fantastic (Katherine is one of a kind) and very accommodating. Took their time to over the best service possible, Helped me put the stuff in the car. The prices is one of the cheapest I got. Strongly recommend this place.